When are the platform and services available?
Is information saved permanently on bizhub Evolution? If not, for how long is it saved?
In principle, bizhub Evolution is a platform that processes information about the associated services and provides the user with the results in various formats. Depending on the settings in the administration menu, jobs and their results are retained for 0 to 6 days.
If you want to save information permanently, Konica Minolta offers "dokoni SYNC & SHARE", an option that is fully integrated in bizhub Evolution.
What is the difference between bizhub Evolution and the Konica Minolta MarketPlace?
Both systems, bizhub Evolution and Konica Minolta MarketPlace, are platform technologies from Konica Minolta. While the functions are largely restricted to the MFP on the Konica Minolta MarketPlace, bizhub Evolution opens up a wide selection of cloud services to the customer. The services can be used on the MFP but also on browser-enabled devices such as laptops, desktop computers and mobile devices (e.g. tablets or smartphones). You can view the supported browsers under "Specifications" in the support section.
Does bizhub Evolution also work on an MFP with a Fiery controller?
No. bizhub Evolution uses IWS (Internal WebServer Technology) from Konica Minolta, which cannot be used with a Fiery controller.
Can I also use bizhub Evolution with SafeQ or another external authentication solution?
Yes. In order to use an alternative authentication solution, such as SafeQ, on the MFP, the "external authentication" simply needs to be activated in the configuration of the Security Cube.
Can I authenticate myself and log in using a card reader?
bizhub Evolution offers numerous options for authentication. This also includes card authentication. The authentication can take place directly via bizhub Evolution or via an external authentication solution (e.g. SafeQ).
Do I require the "Security Cube"?
The Security Cube is always automatically provided in the cloud variant. You only need to take action if you want to save the user data locally or you want to connect bizhub Evolution to an Active Directory. You can find additional information about this in the support section. After successfully logging in, you can download a virtual machine in the administrator section.
Can bizhub EvoCan bizhub Evolution also be combined with an Active Directory?lution also be connected to an Active Directory?
Yes. To do this, a virtual machine with the Security Cube must be installed in the customer network. You can download the virtual machine from the administrator section. You can find detailed installation instructions in the support section.
Where are the servers for the bizhub Evolution platform and the connected services located?
The servers for the bizhub Evolution platform are located in Germany. The server location for the associated services depends on the relevant service. All of the services that are offered by Konica Minolta via bizhub Evolution are hosted within the EU.
Which security measures are fulfilled by bizhub Evolution?
Among other things, bizhub Evolution is only operated in data centers that have been certified in accordance with ISO 27001. All of the information is also transferred with TLS encryption. Furthermore, the names of the users are pseudonymized during the processing. For further information, the Security whitepaper is available in the support section.
Can I also upload my addresses to bizhub Evolution?
Yes. Contacts can be uploaded in both xls and csv format.
I forgot my password – what can I do?
If you use bizhub Evolution for authentication, reset your password using the "Forgotten password" function on the home page. Alternatively, you can request it from your system administrator. If you are using your Windows/AD password, please contact your system administrator.
Which virtualization and software run on the "Security Cube"?
You can download the on-premises version of the Security Cube as a Hyper-V image in the administrator section.
What is the "Security Cube"?
bizhub Evolution users and their associated information is saved in Security Cube. This Security Cube can either be hosted on the cloud or on the local network.
Does bizhub Evolution comply with GDPR?
Since installing bizhub Evolution, I can no longer use some services on my MFP, for example watermarks and banner printing.
Please check that your device has at least 4 GB available storage. If necessary, you may have to retrofit additional storage solutions.
How many pages can one document contain with the "Translate" or "Scan to PDF" service?
During processing, files up to 300 MB are supported.
Which Internet prerequisites (ports/proxy) must be present before I can use bizhub Evolution on my MFP?
You can view the precise system requirements under "Specifications" in the support section.